I called again in March and was told again days for the refund.
It is May 6th the membership has still not been cancelled and no money refunded, I called again today and was told to wait another days for the membership to be cancelled and money refunded. The latest rep says memberships can't be cancelled the same day they are joined so I am waiting to see if I need to call yet again to get my money back. The last two times I shopped, I brought up the clipped coupon on my phone, took a picture of them as I purchased each item so I could track to be sure the coupons came off my bill.
Last time, it was If you advertise to clip coupons on your website and say they will deduct automatically, why is it not working. The customer service staff have to look up each item on the receipt, be sure it matches what is in the cart, then look in a coupon book to cut out the coupon in order to give me the dollars due.
Time in which I did not plan on spending at the customer service counter girl working there was asked a question by the associate taking care of me was also very rude. My time and money is very important to me!
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I did not clip the coupons same day either. For more information about reviews on ConsumerAffairs. They were NOT on sale last week. Clipped the coupons from your book and three of the items were NOT carried by the store. Typical of most stores where you buy a membership and they start raising prices shortly after grand opening. I sought out a new wholesale club because I was sick of Sam's. Well, it turns out I may have made a mistake. Have already told my experience to my relatives and will tell my friends if they ask. In my experience, each item took 35 to 45 days longer than stated.
So the delivery date is completely misleading. In my experience, it took over two weeks for an email to come to tell me that the item is backordered. They should get a computer to help them with inventory.
The page listing your orders correctly shows what you ordered and the date you ordered it on…. But weirdly the date shown is in day-month-year format.
Buy Online. Pick Up In Store
If you click on order status, the order date format changes to month-day-year format AND is completely wrong… and it changes two to three times a week! So it is not the order date, who knows what it is? Which they consistently miss in a forever repeating loop. With my last order, 3 days after their 2nd missed delivery date, they told me that the item was shipping in a couple of days only to receive an email the following day that the item is on back-order and will not ship for another 30 days…. As a matter of fact, the item page says if you order now, it will be delivered in 4 business days….
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Last yr and half dead batt or waiting same answer 6 m. Not our prob. They're old machines. Machines are kept in back and on busy holidays if none are by door they bring them from back.
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There are no BJ's near me but I kept receiving the catalogs in my husband's name? I was contacted by another person but they only address my husband when the money came out of my bank account. Very disrespectful. I went in with my young nephew, 6 years old at the time last year. The man behind the deli counter screamed trying to scare my nephew when he was looking at the different meats and cheeses in the case.
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I will be honest that you need to know your prices because at times I get things on sale at other supermarkets at a better price. I also buy lots of clothing, good quality at excellent prices.
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I also find that the set up of the Store also makes a big difference in how much I shop. For example I live and work within 1 mile of 3 stores Remsen, Gateway, and Bayridge. I use the Remsen store for convenience but I absolutely love the Bayridge store because everything is so well organized especially the frozen foods section I can find what I want easily without roaming the store for the better part of the day which can be frustrating. The store is also very well stocked, and the staff is very helpful and friendly. In summary if you shop a lot then it pays to shop at BJs the savings will offset the annual fee.